FAQs

FAQs – E-Learning Courses
Qn: Who designed the E-Learning Courses?
Ans: We have a dedicated team of Content Researchers, Instructional Designers, Content Developers, Content Reviewers, and Subject Matter Experts.

Qn: How long is the E-Learning access period?
Ans: Typically, you will be given 2 weeks access period to complete the E-Learning course.

Qn: How long is the duration of the E-Learning Course?
Ans: Depending on each individual learning pace. Each course can be completed within 2 hours or less. Our E-Learning Courses allow you the flexibility to complete the course in one sitting or complete one module at a time. Each course is divided into 3 to 5 modules and carefully designed to provide maximum interaction and engagement for the learner.

Qn: Can I repeat my E-Learning Course again?
Ans: Yes.You may repeat the E-Learning Course as many times as you want within the given access period.

Qn: Can I pause my E-Learning Course and continue thereafter?
Ans: Yes. The E-Learning Portal provides you with the flexibility to manage your learning progress according to your schedule and preferred learning style. This means that you can manage your learning pace by stopping and continuing with it at another time at your convenience (within the given access period). So the next time you login, a bookmark feature allows you to continue from where you stopped or begin the course again.

Qn: How do I sign up for the E-Learning Course?
Ans: You need to create a new account (if you do not have one yet) at the E-Learning Portal. Add your selected E-Learning Courses to cart and proceed to payment.

You may also refer to our User Guide for more information.

For Corporate Registration, please submit your request at Enquiry Form

Qn: How do I pay for the E-Learning Course?
Ans:
1. Online payment is available via the secured eNETS payment gateway. Credit card is accepted via the secured eNETs payment gateway. Acceptable credits cards include MASTER and VISA.
  Please contact us at Enquiry Form if you wish to pay by other payment mode (Cheque/ Bank Draft).
2. Corporate Registration: Please contact us at Enquiry Form
Qn: When can I start my E-Learning Course after the payment is made?
Ans: You can start the E-Learning Course as soon as your online payment is successful.

Qn: How do I log in to the E-Learning Course?
Ans: An email notification with the E-Learning Course link will be sent to you.

If it is your first time signing up for our E-Learning Course, please ensure that your email setting is configured to receive the email from the inbox and the junk mail.

Qn: Does each of the E-Learning Courses cover all the modules stated?
Ans: Yes. Each of the E-Learning Courses covers all the modules stated in the course information

Qn: Do I get a Certificate when I complete the E-Learning Course?
Ans: Yes. After successfully completing the E-Learning Course, you can view and print a Certification of Achievement from the Course/Learning Activity Page in the E-Learning Course link.

Please note that there is an assessment at the end of the course for some E-Learning Courses. You must complete all the modules before you can take the assessment. The passing score is 65% to achieve the Certificate of Achievement.

Qn: Do I need to reset my password?
Ans: Yes, changing Password upon the First Login is required.
- Password must be at least 8 characters long
- Password must have at least 1 uppercase letter(s)
- Password must have at least 1 lowercase letter(s)
- Password must have at least 1 digit(s)
- Password must have at least 1 non-alphanumeric character(s)
Note down your username and changed password to facilitate subsequent logins.

Qn: The system prompted me that my username account has been disabled?
Ans:
- Situation 1: Our security system will disable your account if you key in the wrong password for 3 times. To reset your password, do contact our hotline at +65 90820680 or send your queries.
- Situation 2: Your access period for the E-Learning Course is over.
Qn: What is the contact number/email if I face login problem/technical issue with the E-Learning?
Ans: For any login problems or technical issues on our E-Learning portal, please contact:

Hotline: +65 90820680
or
Email: Query

Operating Hours:
(Singapore time)
Mon-Sun: 9.00am-9.00 pm
FAQs - Seminars
Registration

Qn: How do I register for the Seminar?
Ans:
By Online Registration Form
By Fax: Fax the completed registration form to 6354 5071
By Email: Email the scanned copy of your completed registration form to .(JavaScript must be enabled to view this email address)
*Please note that registration is provisional until payment is made.

Qn: How do I know if I have been enrolled to the Seminar?
Ans: A confirmation email will be sent to all participants at least one week before the date of commencement.

Qn: I wish to attend a Seminar one week before the Seminar commencement, would I be in time to register for the Seminar?
Ans: You will be placed in the waiting list, and we will contact you shortly should there be any vacancy. However, if the Seminar has reached its maximum enrolment limit, we will keep in touch with you and inform you on the next run of your preferred Seminar.

You may send an email to .(JavaScript must be enabled to view this email address).

Payment / Withdrawal from Seminar

Qn: How do I make payment for the Seminar?
Ans:
- Step 1: Kindly indicate your payment preference (Company sponsored/Self-pay) on the registration form and provide the correct billing information. An invoice will be billed to your Organization’s Training Department/Residential Address.
- Step 2: Enclose cheque payable to “National Library board” and mail the cheque with the registration form to:
  National Library Board c/o NLB Academy,
  Toa Payoh Public Library (Level 3),
  6 Toa Payoh Central,
  Singapore 319191
*All cheques/bank drafts should be made payable to “National Library Board”, crossed and marked ‘A/C payee only’. Please indicate your name, NRIC Number, mailing address, the course title & date indicated on the reverse side of the cheque/bank draft.

A receipt will be sent to you upon receipt of payment.

Qn: What payment mode is accepted?
Ans: We accept Cheque and bank drafts.

Qn: What if I am unable to attend the Seminar at the last minute?

Ans: Withdrawal and substitution must be made in writing. We regret that there will be no refund if no written notification of withdrawal is received before/by the commencement date. We welcome substitution of participant at no extra charge.
FAQs - Workshop

Qn: How will the Workshop be conducted (any practicals, exams, etc)?
Ans: The Workshop will be conducted in classroom sessions, and there will be self-directed learning and assignments.

Qn: How do I register for the Workshop?
Ans:
By Online Registration Form
By Fax: Fax the completed registration form to 6354 5071
By Email: Email the scanned copy of your completed registration form to .(JavaScript must be enabled to view this email address)
*Please note that registration is provisional until payment is made.

Qn: How do I make payment for the Workshop?
Ans:
Step 1: Kindly indicate your payment preference (Company sponsored/Self-pay) on the registration form and provide the correct billing information. An invoice will be billed to your Organization’s Training Department/Residential Address.
Step 2: Enclose cheque payable to “National Library board” and mail the cheque with the registration form to:
National Library Board c/o NLB Academy,
Toa Payoh Public Library (Level 3),
6 Toa Payoh Central,
Singapore 319191

*All cheques/bank drafts should be made payable to “National Library Board”, crossed and marked ‘A/C payee only’. Please indicate your name, NRIC Number, mailing address, the course title & date indicated on the reverse side of the cheque/bank draft.

A receipt will be sent to you upon receipt of payment.

Qn: What payment mode is accepted?
Ans: We accept Cheque and bank drafts.

Qn: What if I am unable to attend the Workshop at the last minute?
Ans: Withdrawal and substitution must be made in writing. We regret that there will be no refund if no written notification of withdrawal is received before/by the commencement date. We welcome substitution of participant at no extra charge.
FAQs – Blended Learning Courses

Qn: What is Blended Learning?
Ans: Combination of Face-to-face training conducted by our trainer in a classroom setting, and E-Learning.

Qn: How do I sign up for the Blended Learning Courses?
Ans: Please submit your request at Enquiry Form.

Qn: How do I make payment for the Blended Learning Courses?
Ans:
Step 1: Kindly indicate your payment preference (Company sponsored/Self-pay) on the registration form and provide the correct billing information. An invoice will be billed to your Organization’s Training Department/Residential Address.
Step 2: Enclose cheque payable to “National Library board” and mail the cheque with the registration form to:
National Library Board c/o NLB Academy,
Toa Payoh Public Library (Level 3),
6 Toa Payoh Central,
Singapore 319191

*All cheques/bank drafts should be made payable to “National Library Board”, crossed and marked ‘A/C payee only’. Please indicate your name, NRIC Number, mailing address, the course title & date indicated on the reverse side of the cheque/bank draft.

A receipt will be sent to you upon receipt of payment.
FAQs – Classroom Courses

Qn: What is Classroom Course?
Ans: Face-to-face training conducted by our trainer in a classroom setting.

Qn: How do I sign up for the Classroom Course?
Ans: Please submit your request at Enquiry Form.

Qn: How do I make payment for the Classroom Course?
Ans:
Step 1: Kindly indicate your payment preference (Company sponsored/Self-pay) on the registration form and provide the correct billing information. An invoice will be billed to your Organization’s Training Department/Residential Address.
Step 2: Enclose cheque payable to “National Library board” and mail the cheque with the registration form to:
National Library Board c/o NLB Academy,
Toa Payoh Public Library (Level 3),
6 Toa Payoh Central,
Singapore 319191

*All cheques/bank drafts should be made payable to “National Library Board”, crossed and marked ‘A/C payee only’. Please indicate your name, NRIC Number, mailing address, the course title & date indicated on the reverse side of the cheque/bank draft.

A receipt will be sent to you upon receipt of payment.

FAQs

Registration

Payment / Withdrawal from Seminar